I’m as susceptible as anyone to the allure of big data. We all want to know how things work, and data visualization gives us a sense of knowing, without all the work of actually learning. As consultants, we spend a lot of time extracting useful insights from data. The data is often inconsistent or incomplete,…Read more
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The following comment appeared in response to yet another article by Christopher Hume, slamming Toronto for being too choosy about what gets built and where it gets built in our City. “Sad to say, but the squeaky wheel gets the politicians’ attention. It is politically safer to be led by a group of naysayers, than…Read more
A close friend, an investment banker, once gave me some advice. “Your problem,” he said, “is that your clients make no profit. You need better clients.” He made a lot of sense. Yet there’s something appealing about work in the voluntary sector that’s hard to explain. The spirit of voluntarism is obviously part of it.…Read more
Come to think of it, my criticism of Canada Post isn’t so funny in retrospect. The Corporation has been in the news again because of failings that indicate deeper trouble. While I’ve been preoccupied with strategic issues, management problems have revealed themselves through a spate of unexplained service interruptions and mass absenteeism during the ice…Read more
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