Category Archives: Consulting

your democracy is functioning well when…

When it resists the most overt attempts at manipulation, you know your democracy is functioning well.  Even when it produces the wrong outcome, you can be confident that it’s still working correctly and will eventually outlast the geniuses who think they’re gaming it.  That’s the lesson I took from stories told in the recent books…
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Disruption and professional service firms

What I’m about to say about NetGain and disruption in professional service firms isn’t important.  It’s just an illustration of a pattern that, in turn, illustrates how disruption makes us uncomfortable and makes us better. Disruption has a pronounced effect when change is being resisted.  Pent up pressure makes it seem dramatic when the full…
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