Tag Archives: service

Canada Post: the new business model of non-delivery

Viewed from a customer perspective, it seems that Canada Post is better at delivering punch lines than delivering mail. Its latest plan hinges on cancellation of home delivery.  So, soon the mail won’t reach the address on the envelope.  Canada post will only take it as far as a rack of mailboxes it plans to…
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Ding Ding Ding…!

My friend and former NetGainer, Darryl Moyers, delights in solving problems.    We were trading war stories, ranging from the court system to the performing arts, before the subject turned to transit. “Here’s one,” he said, “You’ll love this.” Trying to get to work, on a deadly cold winter morning, he became stuck in one of…
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